Privacy Policy

1. Information We Collect

Personal Information

When you register for and use our dealer portal, we may collect:

• Name, email address, and phone number
• Job title and role within your organization
• Login credentials and authentication information
• Electronic signatures provided through our DocuSign integration

Business Information

We collect information about your dealership and business operations, including:

• Dealer group and store names, addresses, and contact information
• Business licenses, tax identification numbers, and DMS credentials
• Banking and payment information for funding transactions
• Master Dealer Agreement and related contractual documents

Deal and Transaction Data

Through your use of our platform, we collect:

• Customer deal information submitted through RouteOne or DealerTrack
• Financing terms, amounts, and contract details
• Deal status, funding information, and payment history
• Portfolio performance metrics and analytics

Usage Data

We automatically collect information about how you interact with our platform:

• IP address, browser type, and device information
• Pages visited, features used, and time spent on the platform
• Error logs and performance data

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our dealer portal services
• Process deal submissions and manage funding transactions
• Generate portfolio reports and performance analytics
• Communicate with you about your account, deals, and platform updates
• Send transactional notifications via email and SMS text messages
• Process electronic signatures through DocuSign
• Improve our platform and develop new features
• Detect and prevent fraud, unauthorized access, and other security issues
• Comply with legal obligations and enforce our agreements

3. SMS/Text Message Communications

How We Collect Your Phone Number

We collect your mobile phone number when you:

• Provide it during account registration and check the SMS consent box
• Add or update your phone number in your account settings and enable SMS notifications
• Text a keyword to our messaging number to opt in to notifications

Types of Messages

We may send you text messages for the following purposes:

• Deal status updates (submitted, approved, funded, etc.)
• Funding notifications and payment confirmations
• Document requests and stipulation reminders
• Account security alerts and two-factor authentication codes
• Important service announcements affecting your account
• Responses to your inquiries

Sample Messages

Examples of messages you may receive:

• "Daltra Capital: Your deal #12345 for John Smith has been approved. Log in to view details."
• "Daltra Capital: Deal #12345 has been funded. $15,000 will be deposited within 1-2 business days."
• "Daltra Capital: Action required - additional documents needed for deal #12345. Reply HELP for assistance or STOP to opt out."

Message Frequency

Message frequency varies based on your account activity and deal volume. On average, active dealers may receive approximately 2-10 messages per week during periods of deal activity. You may receive fewer messages during slower periods. We only send messages that are directly relevant to your business operations and dealer account.

Opting Out

You can opt out of receiving SMS text messages at any time by:

• Replying STOP, CANCEL, END, QUIT, or UNSUBSCRIBE to any text message you receive from us
• Updating your notification preferences in your account settings
• Contacting us at support@mydaltra.com

After opting out, you will receive a single confirmation message: "You have successfully been unsubscribed. You will not receive any more messages from Daltra Capital. Reply HELP for help." Opting out of SMS messages will not affect other communications such as email notifications.

Opting Back In

If you have opted out and wish to receive text messages again, you may opt back in by updating your notification preferences in your account settings or by texting START or YES to our messaging number.

Message and Data Rates

Standard message and data rates may apply to SMS text messages based on your mobile carrier plan. Daltra Capital does not charge you for text messages sent to your phone, but your carrier may charge you for receiving them. Please contact your mobile carrier for details about your specific plan and pricing.

Supported Carriers

Our SMS service is compatible with most major U.S. mobile carriers including AT&T, Verizon, T-Mobile, Sprint, U.S. Cellular, and other regional carriers. Carriers are not liable for delayed or undelivered messages. T-Mobile is not liable for delayed or undelivered messages.

Help

For help with our SMS messaging service, reply HELP to any message. You will receive a response with support information. You may also contact us at support@mydaltra.com.

How We Protect Your Phone Number

We respect your privacy. Your mobile phone number will never be sold, rented, or shared with third parties for their marketing purposes. We will only use your phone number to send you messages related to your Daltra dealer account as described in this Privacy Policy. Your phone number is stored securely and access is limited to authorized personnel who need it to provide our services to you.

4. Information Sharing

We may share your information with:

Within Your Organization

Information may be shared with other authorized users within your dealer group, such as dealer principals, regional managers, and finance managers, based on their access permissions.

Service Providers

We work with trusted third-party service providers who assist us in operating our platform:

• DocuSign for electronic signature services
• Cloud hosting and data storage providers
• Email and SMS communication services
• Payment processing partners
• Analytics and monitoring services

Legal Requirements

We may disclose your information if required by law, court order, or governmental authority, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

5. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

• Encryption of data in transit and at rest
• Secure authentication and access controls
• Regular security assessments and monitoring
• Employee training on data protection practices

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as necessary to provide our services and fulfill the purposes described in this policy. Deal and transaction records are retained in accordance with applicable legal and regulatory requirements, which may require retention for several years after the relationship ends.

7. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information, subject to legal retention requirements
• Object to or restrict certain processing activities
• Receive your data in a portable format
• Withdraw consent where processing is based on consent

To exercise these rights, please contact us using the information provided below.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Maintain your session and authentication status
• Remember your preferences and settings
• Analyze platform usage and performance
• Detect and prevent security threats

You can manage cookie preferences through your browser settings, though disabling certain cookies may affect platform functionality.

9. Third-Party Services

Our platform integrates with third-party services that have their own privacy policies:

• DocuSign: For electronic signature services on agreements and contracts
• RouteOne/DealerTrack: For deal submission and DMS integration
• Payment Processors: For funding and payment transactions
• Sentry: For error tracking and performance monitoring

We encourage you to review the privacy policies of these third-party services.

10. Children's Privacy

Our platform is intended for business use by automotive dealership professionals and is not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our platform and updating the "Last Updated" date. Your continued use of the platform after any changes indicates your acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: